Frequently Asked Questions

What is Arasan Craft?

Arasan Craft is an online store based in Australia, offering a wide range of DIY hobbyist products. We specialize in jigsaw puzzles, 3D puzzles, and a variety of craft kits for enthusiasts of all ages.

Where is Arasan Craft located?

We are an Australia-based online store, proudly offers delivery to customers all across the country.

Do you offer international shipping?

Yes, we offer international shipping. Delivery times and costs may vary depending on the destination. Please refer to our Shipping Policy for more details.

How long does delivery take?

  • Standard Shipping: Typically 3-7 business days.
  • Express Shipping: 1-3 business days.
    *Delivery times may vary based on location and shipping option chosen.

Can I track my order?

Yes, once your order is dispatched, we will provide you with a tracking number via email, so you can track your package’s journey.

What payment methods do you accept?

We accept all major credit cards, and PayPal for your convenience.

Do you offer returns or exchanges?

Yes, we offer returns or exchanges within 30 days of purchase. Items must be in their original, unopened packaging. For more details, please review our Return Policy.

Can I customize a puzzle or model?

At this time, we do not offer custom puzzles or models. However, we are working on expanding our offerings, so stay tuned!